At Lets Organic Market, our esteemed customers are our topmost priority. Hence, we are working hard to provide personalized shopping convenience, high-quality products supported by excellent service.
The information you share with Lets Organic Market allows us to provide high-quality products for healthier living, you need, while giving you a pleasant shopping experience.
Our Chairman reminded us of the commitment "to touch each and everyone's life positively and a pledge to contribute to a healthier happy society" and work towards building a relationship of trust with our esteemed customers "to build a better world today and for our generations to come." Our way of doing that is to be transparent and let you know in a clear, prominent, and easily accessible means of collecting, using, sharing, and protecting your data.
Our Policy outlines:
How Do We Collect Information
We collect information from you in two ways:
(1) information we receive directly from you
(2) information we receive indirectly from others
Information we receive directly from you includes:
1. information you actively share with us, such as when you create an account on our website or mobile app.
2. information you provide us passively through technology, such as through a cookie placed on your computer when you visit our websites.
We also receive information from other sources to help us supplement our records, improve the personalization of our product to you, and detect fraud in financial transactions for security purposes. Our goal is to limit the information we collect to the information needed to support our business as much as possible efficiently
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. Please note that returns will need to be sent to the following address: Shop #6 Al Ferdous building - Al Safa 1 - Dubai
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com